Gyan Oliveira
About Gyan Oliveira
Gyan Oliveira is an Analista de Suporte Pleno at Tennant Company, where he has worked since 2014, managing the data center and server infrastructure in Brazil. He has a background in quality inspection and metrology, along with education in systems analysis and mechatronics.
Work at Tennant
Gyan Oliveira has been employed at Tennant Company since 2014, serving as an Analista de Suporte Pleno. In this role, he manages the company's data center and server infrastructure in Brazil. His responsibilities include user creation and group maintenance for virtual machine access permissions. Oliveira also oversees the management and maintenance of company devices, including desktops, notebooks, and mobile devices. He is responsible for managing the corporate intranet using SharePoint, which involves access control, page creation, and sector customization.
Previous Employment Experience
Prior to joining Tennant, Gyan Oliveira worked at Metaljato Estamparia De Metais as an Inspetor de Qualidade e Metrologista from 2009 to 2013. He also had a brief tenure at Flateck Eletrônica as Aux. Compras in 2014. His experience in these roles contributed to his technical skills and understanding of quality control and procurement processes.
Education and Expertise
Gyan Oliveira studied at Uninove - Universidade Nove de Julho, where he completed a program in Analise e Desenvolvimento de Sistemas from 2014 to 2016. He also attended Centro Universitário Eniac, achieving a Tecnico Integrado in Mecatrônica from 2009 to 2011. His educational background provides a solid foundation in systems analysis and development, as well as mechatronics.
Technical Skills and Knowledge
Gyan Oliveira possesses basic knowledge of ServiceNow, Cherwell, and ITIL and COBIT methodologies. He develops and maintains scripts for task automation using PowerShell and CMD, enhancing server and user profile services. Additionally, he handles administration and support for the ERP Protheus system, focusing on error correction, access control, and user creation. Oliveira utilizes remote work connection tools such as RDC, Bomgar, and Cisco VPN for diverse support calls.