Jim Tanner
About Jim Tanner
Jim Tanner is a Field Service Representative at Tennant Company, where he has worked for 24 years. He provides customer training, manages a service territory in Northwest Ohio, and oversees parts inventory for efficient service delivery.
Work at Tennant
Jim Tanner has been employed at Tennant Company as a Field Service Representative since 2000. He operates in the Toledo, Ohio area and has accumulated 24 years of experience in this role. His responsibilities include providing training to customers on the proper use of equipment, which helps reduce future service needs. Tanner manages a service territory that encompasses 14 counties in Northwest Ohio, ensuring that customer needs are met effectively.
Education and Expertise
Jim Tanner studied General Studies at the University of Toledo from 1994 to 1996, completing a two-year program. Prior to this, he attended Penta County Joint Vocational School, where he focused on Power Equipment Technology and earned his High School Diploma from 1992 to 1994. His educational background supports his technical expertise in the field of equipment service and management.
Background
Jim Tanner has built a career in field service management, starting his journey in the vocational education system. His early training in Power Equipment Technology provided a foundation for his current role at Tennant Company. Over the years, Tanner has developed skills in customer training, service territory management, and parts inventory management, which are critical to his position.
Customer Relationship Management
In his role, Jim Tanner actively pursues new customers while maintaining relationships with existing clients. He focuses on customer satisfaction and retention, which are essential for the growth of his service territory. Tanner utilizes technology, including a laptop and smartphone, for efficient time and territory management, enhancing his ability to serve customers effectively.
Service Delivery Management
Jim Tanner is responsible for managing parts inventory levels in his service van, ensuring that he can deliver efficient service to customers. This aspect of his role is crucial for minimizing downtime and maximizing service effectiveness. His proactive approach to inventory management supports the overall operational efficiency of his service area.