Julie Bigras
About Julie Bigras
Julie Bigras is a seasoned professional in customer care management with over 30 years of experience in the machinery industry. She has worked at Tennant Company since 2011 and previously held roles at Kronos Incorporated and MIP Inc.
Work at Tennant
Julie Bigras has been employed at Tennant Company since 2011, where she holds the position of Customer Care Management. Her tenure at Tennant spans over 13 years, during which she has developed expertise in managing customer care operations. Prior to her current role, she served as a Customer Service Representative at Tennant from 1991 to 2005 for 14 years. This long-standing career at Tennant demonstrates her commitment and loyalty to the company.
Previous Employment at Kronos Incorporated
Before joining Tennant Company, Julie Bigras worked at Kronos Incorporated as a Sales Support Specialist from 2007 to 2011. During her four years in this role, she was based in Montreal, Quebec. Her experience at Kronos contributed to her skills in sales support and customer service.
Education and Expertise
Julie Bigras studied at Dawson College, where she completed a program in Social Sciences from 1985 to 1987. Her educational background laid the foundation for her career in customer service and sales support. She possesses strong skills in Microsoft Excel and Word, which enhance her data management and reporting capabilities. Additionally, she is proficient in using SAP for customer care management tasks.
Background in Customer Service
With over 30 years of experience in customer service and sales support within the machinery industry, Julie Bigras has developed a comprehensive understanding of customer needs and operational efficiency. Prior to her role at Kronos, she worked at MIP Inc as a Customer Service/Executive Assistant for the US Sales from 2005 to 2007. Her extensive background has equipped her with the skills necessary to excel in customer care management.
Language Proficiency
Julie Bigras is fluent in both English and French, which enhances her ability to communicate effectively with a diverse customer base. This bilingual proficiency is a valuable asset in her roles within customer service and management, allowing her to cater to a wider range of clients.