Lilly Marie Vogt
About Lilly Marie Vogt
Lilly Marie Vogt is a customer experience professional with a background in public relations and administration. She has worked at Tennant Company since 2016 and has experience as an Au Pair and in various customer service roles.
Work at Tennant
Lilly Marie Vogt has been a part of Tennant Company since 2016, serving as a Customer Service Representative. In this role, she has developed skills in customer experience management and service quality. Since 2018, she has also been involved with the Customer Experience Team, contributing to the enhancement of customer satisfaction initiatives in the Antwerp Area, Belgium. Her dual roles at Tennant reflect her commitment to improving customer interactions and service delivery.
Education and Expertise
Lilly Marie Vogt studied International Tourism Management at Fachhochschule Westküste - Hochschule für Wirtschaft und Technik Heide from 2013 to 2016, where she earned a Bachelor of Arts (B.A.). Her academic background provided her with a solid foundation in sales and marketing, customer service quality, and human resource management. Additionally, she completed an extensive course in service quality with ServiceQ Deutschland, focusing on both internal and external customer experience satisfaction.
Background
Before joining Tennant Company, Lilly Marie Vogt worked as an Au Pair for Cultural Care Au Pair in New Jersey, USA, from 2011 to 2012. She also held a student job at Wolfgang Borchert Theater in Münster Area, Germany, from 2010 to 2011. These experiences contributed to her skills in public relations, administration, and her ability to work independently and under pressure.
Customer Service Skills
Lilly Marie Vogt has developed a strong skill set in customer service through her roles at Tennant Company and her previous experiences. Her background in public relations and administration supports her ability to manage customer interactions effectively. She has a thorough understanding of customer service quality, which she applies to enhance customer experiences and satisfaction.