Loïc Bibia
About Loïc Bibia
Loïc Bibia is the Responsable Exploitation Zone Sud France SAV at Tennant Company, where he has worked since 2014. He oversees after-sales service operations across a broad geographical area, ensuring client satisfaction and effective management of service teams.
Current Role at Tennant Company
Loïc Bibia currently serves as Responsable Exploitation Zone Sud France SAV at Tennant Company. He has held this position since 2014, overseeing after-sales service operations across a wide geographical area in Sud France. His responsibilities include planning and optimizing service interventions, managing inventories, and coordinating with subcontractors. He ensures client satisfaction and effectively handles disputes and complaints. His role requires collaboration with various departments, including commercial service and customer support.
Previous Experience at Tennant Company
Loïc Bibia has extensive experience at Tennant Company, having worked in multiple roles. He was a Technicien Itinérant de Maintenance from 2006 to 2009, focusing on maintenance in the Région de Nîmes. He then progressed to Responsable Regionnal Service Client SAV SUD Est from 2009 to 2012, managing service operations in Languedoc-Roussillon and PACA. His cumulative experience at Tennant spans over eight years, contributing to his expertise in after-sales service management.
Educational Background
Loïc Bibia has a solid educational foundation in technical fields. He studied at Lycée Dhuoda Nimes, where he achieved a BAC STI Electrotechnique from 2000 to 2002. He continued his education at IUT NIMES, obtaining a 1ere Année GEII in Electronique Informatique Industrielle from 2002 to 2003. He furthered his studies in Maintenance et Gestion, earning a BTS Maintenance Industriel from 2003 to 2005. This academic background supports his technical expertise in maintenance and service management.
Skills and Tools Utilized
In his current role, Loïc Bibia utilizes various tools and software to enhance operational efficiency. He employs SAP, Business Warehouse, and QIT for reporting and managing key performance indicators. His technical skills enable him to optimize after-sales service processes and contribute to the development of service contracts and machine sales, which are vital for the company's revenue.
Geographical Coverage and Team Management
Loïc Bibia manages a team that operates across a broad geographical area, including PACA, Rhône Alpes, Midi Pyrénées, Auvergne Limousin, Poitou Aquitaine, and Corse. His role involves ensuring that the team effectively covers these regions while maintaining high standards of service. His management style emphasizes flexibility, as he operates from a home office, adapting to the demands of the role and the needs of the team.