Robert Goad
About Robert Goad
Robert Goad is a Service Dispatch Supervisor at Tennant Company, where he has worked since 2020. He has a background in operations management and has held various roles in the healthcare and education sectors, including positions at Apria Healthcare and Saint John's University.
Work at Tennant
Robert Goad has been employed at Tennant Company as a Service Dispatch Supervisor since 2020. In this role, he oversees service dispatch operations, ensuring efficient coordination and communication within the team. He has also been appointed as the Subject Matter Expert for local branches nationwide, serving as a key point of contact for operational inquiries. Goad played a significant role in spearheading the implementation of a new performance report, enhancing operational efficiency and performance tracking within the company.
Previous Experience at Apria Healthcare
Robert Goad worked at Apria Healthcare from 2012 to 2019, holding various positions. He began as a Support Analyst from 2012 to 2016, where he contributed to technical support and operational improvements. He then advanced to the role of Team Lead from 2016 to 2019 in the Greater Minneapolis-St. Paul Area, where he managed team operations and facilitated training and development initiatives.
Education and Expertise
Robert Goad earned a Bachelor of Arts degree in Economics from Saint John's University, completing his studies from 2008 to 2012. His educational background provides a foundation for his skills in operations management, SQL, team building, training, and research. Goad is recognized for his strong ability to master new systems and information, which enhances his effectiveness in various roles.
Background at Saint John's University
During his time at Saint John's University, Robert Goad served as a Student Supervisor from 2009 to 2010. In this position, he was responsible for overseeing student activities and providing guidance to peers. This role contributed to his development in leadership and management skills, which he has applied in his subsequent professional experiences.