Wilfried Sauvage
About Wilfried Sauvage
Wilfried Sauvage is a Senior Customer Service Manager at Tennant Company, where he has worked since 2012. He manages a team of 12 field service technicians and specializes in optimizing service efficiency and client satisfaction.
Work at Tennant
Wilfried Sauvage has been employed at Tennant Company since 2012, serving as the Senior Customer Service Manager. In this role, he manages a team of 12 field service technicians in the western region of France. His responsibilities include optimizing team schedules to improve service efficiency and minimize client downtime. Sauvage emphasizes adherence to company processes while meeting business objectives, ensuring that the service team operates effectively.
Previous Experience at Lincoln Electric
Prior to joining Tennant Company, Wilfried Sauvage worked at Lincoln Electric from 2003 to 2012. He held the position of Maintenance Manager in the welding wire manufacturing department for nine years. His role involved overseeing maintenance operations and ensuring the production line's efficiency. Additionally, he served as the Maintenance Manager for the production department from 2009 to 2012, focusing on optimizing maintenance processes.
Education and Expertise
Wilfried Sauvage studied at the Ecole Industrielle de Rouen, where he focused on electrotechnics and maintenance. He completed a professional baccalaureate in electrical equipment and installation from 1991 to 1995. This educational background has equipped him with the technical knowledge and skills necessary for his roles in customer service and maintenance management.
Skills in Conflict Resolution and Negotiation
Sauvage specializes in conflict resolution and negotiation, which are essential skills for ensuring client satisfaction and prompt service delivery. His ability to manage conflicts effectively contributes to maintaining positive relationships with clients and enhancing overall service quality. This focus on client satisfaction plays a significant role in the success of the service team at Tennant Company.
Achievements in Service Efficiency
In his current role at Tennant Company, Wilfried Sauvage plays a key role in increasing revenue and profit margins for the service team. His focus on optimizing team schedules and enhancing service efficiency has led to improved operational performance. By prioritizing client needs and ensuring swift service delivery, he contributes to the overall success of the company's customer service initiatives.