Yamil Arias
About Yamil Arias
Yamil Arias serves as a Regional Customer Success Manager at Tenzo, bringing extensive experience in SaaS and customer service. He is skilled in data-driven decision-making and excels in training and client communication.
Work at Tenzo
Yamil Arias currently serves as the Regional Customer Success Manager at Tenzo, a position he has held since 2022. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. He utilizes his expertise in SaaS and industry-standard tech stacks to address client needs effectively. His focus on data-driven decision-making helps identify trends that enhance business strategies. Yamil also excels in hosting training sessions, which improve knowledge transfer among clients and team members.
Background in Customer Service
Yamil Arias has a diverse background in customer service, beginning his career as a Customer Service Representative at T-Mobile from 2018 to 2020. He worked in New Tampa, where he developed skills in client communication and problem-solving. Prior to this, he held various roles, including a Concession Stand/Usher at Cobb Theatres from 2010 to 2012 and a Sales & Stock Associate at Coach from 2013 to 2018. These experiences contributed to his ability to thrive in fast-paced environments.
Education and Early Career
Yamil Arias began his professional journey as a Students Activities Assistant at Pasco-Hernando State College from 2012 to 2013. He later gained marketing experience as a Marketing and Public Relations Intern at Visit Tampa Bay in 2016. This combination of roles provided him with foundational skills in customer engagement and communication, which he has built upon throughout his career in customer success.
Technical Skills and Expertise
Yamil possesses a comprehensive understanding of various SaaS platforms and industry-standard tech stacks, including Jira, Salesforce, and Zendesk. His technical skills extend to creating and maintaining help desk articles, which enhance customer support. He has also worked as a Technical Support Specialist Tier 1 at Virbela, where he further developed his technical proficiency and customer support capabilities.
Bilingual Communication and Team Collaboration
Yamil Arias is bilingual, which allows him to effectively communicate with diverse teams and clients. His ability to work collaboratively enhances team dynamics and improves client relationships. He has successfully collaborated with internal teams for contract renewals and negotiations, contributing to overall business growth. His skills in email management ensure timely responses to client inquiries, which is crucial for maintaining high levels of customer satisfaction.