Ed Frank
About Ed Frank
Ed Frank serves as the Vice President of Customer Experience at Test Double, focusing on enhancing code quality and customer satisfaction. He has held various leadership roles in technology and education, including positions at SymphonyIRI Group, Aginity, and ThoughtWorks.
Current Role at Test Double
Ed Frank serves as the Vice President of Customer Experience at Test Double, a position he has held since 2022. In this role, he focuses on enhancing code quality through delivery excellence. He is dedicated to creating a culture that leaves customers in a better place than when they were found. His expertise includes automating testing and improving client communication and culture, which are critical components of the customer experience strategy at Test Double.
Previous Experience in Technology Services
Ed Frank has extensive experience in technology services, having held various leadership roles. He worked at SymphonyIRI Group as Vice President of Technology Services Group for 10 months in 2009 and later served as Vice President of Advantage Delivery Services from 2010 to 2012. His tenure at Information Resources included roles such as Vice President of Technology Consulting Service from 1999 to 2003 and Vice President of Technology Marketing and Consulting from 2003 to 2004. These positions contributed to his expertise in technology and customer service.
Academic Background
Ed Frank has a strong academic background in economics and business. He studied at The Ohio State University, where he earned a Bachelor of Science degree in Business with a focus on Marketing and Economics from 1981 to 1986. He later attended Ohio University, achieving a Master of Arts in Economics from 1986 to 1987. Additionally, he has served as a Visiting Professor at Xavier University and currently teaches as an Adjunct Professor at Mount St. Joseph University since 2016.
Leadership Roles in Sales and Consulting
Throughout his career, Ed Frank has held various leadership positions in sales and consulting. He worked at Aginity as Regional Sales Director from 2015 to 2019 and as Vice President of National Accounts Management for three months in 2019. His experience at ThoughtWorks as Client Principal from 2019 to 2022 further solidified his expertise in client relations and strategic consulting. His roles have consistently focused on enhancing customer experiences and driving business success.
Professional Interests and Community Engagement
Ed Frank is actively engaged in professional development and community involvement. He is interested in 'paying it forward,' reflecting his commitment to helping others in his field. He maintains an active presence on social media, particularly on Twitter under the handle @edfrank, and has a LinkedIn profile that showcases his professional journey and connections.