Jasmine H.
About Jasmine H.
Jasmine H. is a Senior Speech Analytics Analyst currently working at Tethr, where she has been employed since 2023. She has a diverse background in data analysis and project management, with previous roles at T-Mobile and Benefitfocus.
Current Role at Tethr
Jasmine H. serves as a Senior Speech Analytics Analyst at Tethr, a position she has held since 2023. In this role, she focuses on developing complex dashboards and reporting tools to track business performance metrics. Her work involves managing intricate scripts and queries to extract and analyze data from various sources, contributing to the company's analytics capabilities.
Previous Experience at T-Mobile
Prior to her current role, Jasmine H. worked at T-Mobile in several capacities. From 2012 to 2015, she was an Outbound Retention Senior Supervisor, followed by her role as a Customer Resolution Analyst from 2018 to 2020. During her tenure, she was responsible for analyzing customer interactions and developing strategies to enhance customer satisfaction.
Experience at Benefitfocus and The Office People
Jasmine H. also held positions at Benefitfocus and The Office People. At Benefitfocus, she worked as a Data Analyst for three months in 2020, where she contributed to data analysis projects. Subsequently, she served as an MPS Analyst at The Office People for four months in 2021, further expanding her analytical skills in a remote setting.
Educational Background
Jasmine H. has a solid educational foundation in business and management. She earned her Master of Business Administration (M.B.A.) in Project Management from Ashford University between 2016 and 2018. Additionally, she holds a Bachelor of Business Administration (BBA) in Business Administration and Management from ECPI University, which she completed from 2013 to 2015. Her early education includes a High School Diploma from RB Stall, obtained from 2006 to 2010.
Data Reporting and Analysis Skills
Throughout her career, Jasmine H. has demonstrated expertise in data reporting and analysis. She has created customized reports for 19 client accounts, effectively summarizing and presenting data. Her ability to manage complex scripts and queries has allowed her to extract valuable insights from data, enhancing decision-making processes in her roles.