Jasmine Wright
About Jasmine Wright
Jasmine Wright is a Speech Analytics Analyst with extensive experience in data analysis and process improvement. She has held various roles at T-Mobile and other companies, and she holds a Master of Business Administration degree.
Current Role at Tethr
Jasmine Wright serves as a Speech Analytics Analyst at Tethr since 2021. In this role, she focuses on utilizing data modeling and statistical analysis to identify industry trends. She plays a key role in evaluating and adopting new technologies to meet evolving industry demands. Additionally, she develops and implements process improvements that mitigate operational and financial risks.
Previous Experience at T-Mobile
Jasmine Wright has extensive experience at T-Mobile, where she held multiple positions. She worked as a General Care Representative from 2012 to 2014, a Retention Specialist from 2014 to 2019, and as a Customer Resolution Expert from 2019 to 2020. She also served as an Outbound Retention Senior Supervisor (Interim) for one month in 2019 and as a Sr. Business Analyst Interim for three months in 2015. Her roles involved customer service, retention strategies, and business analysis.
Experience at Other Organizations
In addition to her time at T-Mobile, Jasmine Wright worked at The Office People as an MPS Analyst for four months in 2021 and at Benefitfocus as a Data Analyst for three months in 2020. Her responsibilities included conducting root cause analysis to identify and resolve operational issues and presenting reports on industry trends and corporate performance to stakeholders.
Educational Background
Jasmine Wright completed her high school education at RB Stall, earning a High School Diploma from 2006 to 2010. She then pursued higher education at ECPI University, where she studied Business Administration and Management, achieving a Bachelor of Business Administration (BBA) from 2013 to 2015. Later, she obtained a Master of Business Administration (M.B.A.) in Project Management from Ashford University from 2016 to 2018.