Robert Viggiano
About Robert Viggiano
Robert Viggiano is the Global Head of Customer Success at Tetrate, with extensive experience in customer success and account management roles across multiple companies.
Current Role at Tetrate
Robert Viggiano serves as the Global Head of Customer Success at Tetrate, based in the Raleigh-Durham-Chapel Hill Area. In this role, he reports directly to the Chief Revenue Officer and maintains dotted line accountability to the company's founders. Viggiano has built and led Tetrate's Global Customer Success & Account Management business function from the ground up. He collaborates with Business Function Leadership as part of the Go-To-Market team to ensure the products and services align with customer value maximization.
Previous Experience at AlgoSec
Robert Viggiano held the role of Global Head, Customer Success & Account Management at AlgoSec from 2021 to 2023. Based in Raleigh, North Carolina, he was responsible for leading customer success and account management initiatives. He ensured the alignment of company offerings with customer needs and contributed to the overall strategy for customer engagement and retention.
Career at Illumio
From 2017 to 2021, Robert Viggiano worked as a Senior Customer Success Advisor at Illumio in Raleigh, North Carolina. During his tenure, he developed and implemented strategies to enhance customer satisfaction and loyalty. Viggiano's role involved creating and presenting artifacts for Customer Success & Account Management programs, including both customer-facing and internal collateral.
Education Background
Robert Viggiano studied Computer Science and earned a Bachelor of Science (BS) degree from Hofstra University, completing his studies from 1984 to 1988. His education laid the foundation for a successful career in various roles relating to customer success, account management, professional services, and support.
Broad Industry Experience
Robert Viggiano has extensive experience across multiple industries and roles. He has worked at NetApp as Global Success & Services Manager from 2005 to 2014 and held various consulting roles at companies such as Guardian Life Insurance, AIG, UBS Warburg, Phillip Morris, and JP Morgan Chase. His broad experience includes positions in datacenter operations, network analysis, and IT consultancy, making him well-versed in advocating for both customer and vendor outcomes.