Amy Trast Pelant
About Amy Trast Pelant
Amy Trast Pelant is a Customer Success Manager with extensive experience in customer advocacy and product integration. She has held various roles in the staffing and technology sectors, including positions at TextUs and Erecruit.
Current Role at TextUs
Amy Trast Pelant currently serves as a Customer Success Manager at TextUs, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and success by leveraging her expertise in customer relations. She collaborates with various teams to ensure that customer needs are met and that they receive the necessary support for product integration and user adoption.
Previous Experience at TextUs
Prior to her current role, Amy worked at TextUs as a Customer Account Manager from 2019 to 2023. During her four years in this position, she developed strong relationships with clients and worked to address their concerns. Her efforts contributed to improved customer engagement and retention.
Background in Customer Success
Amy has a solid background in customer success, having served as a Senior Customer Success Manager at Erecruit from 2015 to 2019. In this role, she focused on ensuring that clients achieved their desired outcomes with the company's products. Her experience in this area has equipped her with the skills necessary to advocate for customers effectively.
Education and Qualifications
Amy studied at the University of Minnesota, where she gained foundational knowledge that supports her career in customer success management. Her educational background complements her extensive work experience in various roles within the staffing and recruitment industry.
Professional Experience in Staffing and Recruitment
Throughout her career, Amy has held several positions in staffing and recruitment. She worked at Kelly Services as a Partnered Staffing Manager from 2006 to 2008 and as a Sr. Staffing Supervisor from 2004 to 2006. Additionally, she served as a Recruiter at THE RIGHT STAFF from 2008 to 2011 and as an Implementation Consultant at Erecruit from 2012 to 2015. This diverse experience has provided her with a comprehensive understanding of client needs and industry dynamics.