Fabrice Dreneau
About Fabrice Dreneau
Fabrice Dreneau is the Chief Customer Success Officer known for his leadership in customer journey management and transitioning businesses to SaaS models, with significant international experience and previous senior roles at Autodesk and Dassault Systems.
Chief Customer Success Officer
Fabrice Dreneau currently serves as the Chief Customer Success Officer. In this capacity, he oversees the customer journey from onboarding to renewals, focusing on the expansion of accounts, particularly those exceeding $100K in Annual Recurring Revenue (ARR). His leadership aims to ensure effective adoption of outcome-based, repeatable solutions that enhance customer loyalty and contribute to revenue growth.
Senior Vice President at Qlik
Before his current role, Fabrice Dreneau held the position of Senior Vice President at Qlik. He led a global Customer Success team and was instrumental in managing customer accounts and ensuring the provision of solutions to secure customer engagement and satisfaction. Under his leadership, Qlik saw improvements in customer onboarding, maintenance, and renewal processes, particularly for high-value accounts.
Leadership in Customer Success
Fabrice Dreneau has a proven track record of leading customer success initiatives. At Qlik, he was responsible for the transition of on-premise and perpetual installed base solutions to SaaS and subscription models. His strategies ensured the smooth adoption of these new models, helping the company shift towards more sustainable and scalable business practices.
Senior Roles at Autodesk and Dassault Systems
Fabrice Dreneau has also served in senior positions at Autodesk and Dassault Systems. These roles have contributed to his depth of experience in the software industry, particularly in managing customer success and implementing effective business strategies to enhance customer engagement and product adoption.
International Experience in Japan
Fabrice Dreneau possesses substantial international business experience, including a significant five-year assignment in Japan. This stint provided him with valuable insights into international market dynamics and customer behavior, further enriching his expertise in global customer success initiatives.