Kasandra Malone
About Kasandra Malone
Kasandra Malone is a Customer Service and Fulfillment Manager with over 30 years of experience in high-volume work environments. She has a strong background in operations management, project management, and customer service, currently working at The Chronicle of Higher Education and previously at various organizations including InvestorPlace Media and Phillips Investment Resources.
Current Role at The Chronicle of Higher Education
Kasandra Malone serves as the Customer Service and Fulfillment Manager at The Chronicle of Higher Education. She has held this position since 2020, contributing her extensive experience in customer service and operational management. In this role, she is responsible for overseeing customer interactions and ensuring efficient fulfillment processes. Her ability to streamline operations and identify deficiencies enhances the overall customer experience.
Previous Experience at InvestorPlace Media, LLC
Before her current role, Kasandra Malone worked at InvestorPlace Media, LLC as the Director of Billing Operations from 2007 to 2019. During her 12 years in this position, she managed billing processes and collaborated with various departments to optimize operational efficiency. Her experience in this role equipped her with valuable insights into billing operations and customer service.
Background in Customer Service and Project Management
Kasandra Malone has over 30 years of experience in fast-paced, high-volume work environments. Her career includes roles that emphasize customer service, project management, and operational efficiency. She has worked as an Account Representative at ARGI and as an Independent Contractor at Phillips Investment Resources, where she developed her skills in identifying operational gaps and facilitating resolutions.
Education and Skills
Kasandra Malone studied at Axia College at the University of Phoenix, where she achieved proficiency in Persuasive Writing. Her educational background complements her professional experience, particularly in communication and problem-solving. She possesses strong organizational skills and applies logical, analytical, and database operations skills to perform requirements analysis effectively.
Technical Proficiency and Problem-Solving Abilities
Kasandra Malone is skilled in predicting and troubleshooting problems, utilizing a creative-thinking approach. She presents technological solutions to customers in layman-friendly language, ensuring clarity and understanding. Her expertise in database operations and project management further enhances her ability to collaborate with leadership and achieve project goals.