Christina T.
About Christina T.
Christina T. is a Field Claims Manager I at The Cincinnati Insurance Companies, where she has worked since 2024. She has extensive experience in claims management and underwriting, having held various roles at Farmers Insurance Group and earned degrees from the University of California, Berkeley and San Jose State University.
Work at The Cincinnati Insurance Companies
Christina T. has been employed at The Cincinnati Insurance Companies since 2024, currently holding the position of Field Claims Manager I. In this role, she oversees claims management processes and ensures compliance with company standards. Prior to this position, she served as a Senior Claims Representative II from 2018 to 2023, where she operated remotely while based in the San Francisco Bay Area. Her responsibilities included managing claims and maintaining quality assurance in line with departmental objectives.
Previous Experience in Claims Management
Before joining The Cincinnati Insurance Companies, Christina T. worked at Farmers Insurance Group of Companies for a total of eight years. She held the position of Liability Field Claims Supervisor from 2010 to 2015, where she managed a team of claims representatives. Following this, she served as a Special Field Claims Representative from 2015 to 2018. During her tenure at Farmers, she focused on maintaining quality and efficiency KPIs, ensuring adherence to Department of Insurance standards and internal customer service expectations.
Education and Expertise
Christina T. earned her Bachelor of Arts degree in Political Economy of Industrial Societies from the University of California, Berkeley, where she studied from 1998 to 2002. She furthered her education by obtaining a Master of Business Administration (MBA) from San Jose State University, completing her studies from 2002 to 2005. Additionally, she has gained expertise as a Compliance Specialist, understanding Department of Insurance requirements and their application to insurance policies.
Team Management and Leadership Skills
In her previous roles, Christina T. has demonstrated strong leadership skills by managing teams of multi-line adjusters. She has overseen a team of six adjusters responsible for handling auto, property, casualty, and commercial policies, catering to mid-market and High Net Worth insureds. Her management approach has focused on achieving quality and efficiency in claims processing, aligning with both departmental and regulatory standards.
Language Proficiency
Christina T. studied Cantonese at Berryessa Chinese School from 1987 to 1998, achieving proficiency in the language over an 11-year period. This language skill may enhance her ability to communicate effectively with a diverse clientele in the insurance industry.