Jennifer Whaley
About Jennifer Whaley
Jennifer Whaley is a Customer Support Analyst at The Cincinnati Insurance Companies, where she has worked since 2020. She has a diverse background in customer service roles, including positions at Voisard Asset Management Group, ConnXus, Diocesan Publication, and New Horizons Computer Learning Centers.
Work at The Cincinnati Insurance Companies
Jennifer Whaley has been employed at The Cincinnati Insurance Companies as a Customer Support Analyst since 2020. In this role, she is responsible for providing support to customers and ensuring their inquiries are addressed efficiently. Her tenure at the company has contributed to her expertise in customer service within the insurance industry.
Previous Experience in Customer Support
Prior to her current role, Jennifer Whaley held various positions in customer support and client services. She worked at Diocesan Publication as a Senior Customer Relations Specialist from 2015 to 2018, where she managed customer interactions and resolved issues. Additionally, she served as a Client Services Specialist at Voisard Asset Management Group for six months in 2018, focusing on client needs in the Greater Grand Rapids, Michigan Area.
Account Management Experience
Jennifer Whaley has experience in account management from her time at ConnXus, where she worked as an Account Manager from 2019 to 2020. In this position, she managed client accounts and ensured service delivery met client expectations. She also worked as a Prime Support Specialist at ConnXus for four months in 2018, further developing her skills in client support and account management.
Education and Training
Jennifer Whaley studied at Keene State College, where she gained foundational knowledge that supports her career in customer support and management. She completed her secondary education at Baltic High School, which prepared her for her subsequent studies and professional endeavors.
Early Career in Sales and Customer Relations
Jennifer Whaley began her career as an Account Executive at New Horizons Computer Learning Centers – Great Lakes from 2010 to 2013. This role involved sales and customer relations, allowing her to develop skills in client engagement and service delivery. Her early career experiences laid the groundwork for her later roles in customer support and account management.