John Kelly
About John Kelly
John Kelly is an IT Solutions Engineer at The Cincinnati Insurance Companies, where he has worked since 2021. He has extensive experience in system performance monitoring and has held various engineering roles within the company since 1999.
Work at The Cincinnati Insurance Companies
John Kelly has been employed at The Cincinnati Insurance Companies since 2021 as an IT Solutions Engineer. In this role, he builds dashboards for executive and support staff, providing visibility into system health and performance. Prior to his current position, he held several roles within the company, including Sr Systems Engineer from 2007 to 2010, Enterprise Performance Monitoring Engineer from 2010 to 2021, and Technical Architect from 1999 to 2007. His extensive experience at the company spans over two decades.
Education and Expertise
John Kelly studied at the University of Phoenix, where he earned an MBA in E-Business from 2003 to 2005. He also attended The Ohio State University, where he studied Computer Science and achieved a CIS. His educational background provides a strong foundation for his technical expertise in IT solutions and system performance monitoring.
Technical Skills and Responsibilities
In his current role, John develops custom monitoring scripts using shell, PowerShell, and Perl to enhance system performance monitoring. He manages a multi-platform environment that includes Windows, Linux, and IBM AIX systems. He regularly communicates with project and support teams to align monitoring systems with code updates and site developments. His responsibilities also include conducting system performance analysis to ensure optimal operation of internal and external solutions.
Vendor Management and RFP Development
John leads the development of Requests for Proposals (RFPs) to acquire competitive pricing on monitoring tool sets. He manages vendor Proof of Concepts (POCs) resulting from the RFP process to evaluate new monitoring solutions. This aspect of his role is critical for ensuring the company utilizes effective and cost-efficient monitoring tools.
Monitoring Tool Integration Experience
John has experience integrating various monitoring tools into the ITSM Incident Management system Remedy. He has worked with tools such as MS SCOM, Tivoli, Splunk, HP Openview NNM, Elasticsearch, and Dynatrace. This integration experience enhances the company's ability to monitor and manage IT services effectively.