Leslie Abrenica
About Leslie Abrenica
Leslie Abrenica is an IT Service Management Specialist I at The Cincinnati Insurance Companies, where she has worked since 2020. With extensive experience in IT support roles, she previously held positions at Siemens and The Cincinnati Insurance Companies over a span of 16 years.
Work at The Cincinnati Insurance Companies
Leslie Abrenica has been employed at The Cincinnati Insurance Companies since 2020, serving as an IT Service Management Specialist I. Prior to this role, Leslie held multiple positions within the company, including IT Customer Support Analyst from 2007 to 2019 and IT Service Request Analyst from 2012 to 2019. This extensive experience within the organization spans over 16 years, showcasing a deep understanding of the company's IT operations and service management processes.
Previous Experience at Siemens
Before joining The Cincinnati Insurance Companies, Leslie worked at Siemens as an After Hours - Technical Support Level 2 from 2002 to 2006. This role involved providing technical support and solutions during after-hours operations, contributing to the overall customer satisfaction and service reliability of Siemens.
Education and Expertise
Leslie Abrenica studied at De La Salle University from 1987 to 1991, where foundational knowledge and skills were developed. Additionally, Leslie attended Assumption, further enhancing educational qualifications. This academic background supports Leslie's expertise in IT service management and customer support.
Career Progression
Leslie's career has shown a steady progression in the IT field, starting with technical support roles and advancing to specialized positions in IT service management. The transition from IT Customer Support Analyst to IT Service Management Specialist I reflects a commitment to professional development and a focus on improving IT service delivery.