Lisa Swafford
About Lisa Swafford
Lisa Swafford serves as the QA Service Manager at The Cincinnati Insurance Companies, a position she has held since 2015. With extensive experience in quality assurance and IT management, she has worked for several notable companies throughout her career.
Work at The Cincinnati Insurance Companies
Lisa Swafford has been employed at The Cincinnati Insurance Companies since 2015, serving as the QA Service Manager. In this role, she oversees quality assurance processes and ensures that service standards are met. Her tenure at the company has spanned over nine years, during which she has contributed to various initiatives aimed at enhancing service quality in the organization.
Previous Experience in Quality Assurance
Before joining The Cincinnati Insurance Companies, Lisa Swafford held several positions in quality assurance. She worked as a QA Team Lead at Paycor for eight months in 2009 and 2010. Additionally, she served as a QA Manager at PCMS from 2006 to 2009, and as a Contract QA Lead at Fifth Third Bank from 2011 to 2014. These roles provided her with extensive experience in managing quality assurance teams and processes.
Background in Information Technology and Analysis
Lisa Swafford has a diverse background in information technology and analysis. She worked as an IT Manager at Coca-Cola Enterprises in Cincinnati from 1988 to 1997. Prior to that, she was an Analyst at Cargill from 1985 to 1988 and a Sr. Analyst at PCMS from 2000 to 2006. Her experience in these roles has equipped her with a strong foundation in technical analysis and management.
Education and Expertise
Lisa Swafford earned a Bachelor of Business Administration (BBA) from the University of Wisconsin-Whitewater, completing her studies from 1980 to 1984. This educational background has provided her with essential business and management skills that complement her extensive experience in quality assurance and information technology.