Matthew Stromberg
About Matthew Stromberg
Matthew Stromberg is a Service Management Engineer with extensive experience in IT service management, currently working at The Cincinnati Insurance Companies since 2019. He has a strong background in Remedy Knowledge Management and has engaged with a variety of clients across different sectors.
Work at The Cincinnati Insurance Companies
Matthew Stromberg has been employed at The Cincinnati Insurance Companies since 2019, serving as a Service Management Engineer. In this role, he utilizes his expertise in various IT service management modules, including Remedy Knowledge Management, Service Request Management, Service Level Management, and Configuration Management Database (CMDB). His responsibilities involve managing service requests and ensuring compliance with service level agreements, contributing to the overall efficiency of the company's IT services.
Experience at Column Technologies
Matthew Stromberg has been a Senior Engineer at Column Technologies since 2006. With 18 years of experience in this position, he has developed a strong foundation in IT service management. His work involves engaging with clients across multiple sectors, including Non-Profits and Federal Agencies, showcasing his ability to adapt to diverse client needs and environments.
Education and Expertise
Matthew Stromberg earned a Bachelor's degree in Business and Marketing from SUNY Oswego, where he studied from 1993 to 1996. His educational background complements his extensive professional experience, particularly in IT service management. He has over 12 years of experience with Remedy, specializing in both single-tier and multi-tier environments, and has built custom applications on the Remedy ARS platform.
Technical Skills and Customizations
Matthew Stromberg has developed customizations for all IT Service Management (ITSM) modules, including Service Desk, Asset Management, and Change Management. His technical skills extend to implementing and managing various Remedy modules, demonstrating his capability in enhancing IT service processes. He has a proven track record of creating tailored solutions that meet specific client requirements.
Client Engagement and Consulting Approach
Matthew Stromberg has a history of engaging with clients for long-term projects, which he views as a testament to his effectiveness as a consultant. His ability to build lasting relationships with clients across different industries highlights his commitment to delivering quality service and understanding client needs.