Michael Fredrick Kelley
About Michael Fredrick Kelley
Michael Fredrick Kelley is a Service Request Analyst III with extensive experience in emergency telecommunications and technology planning. He has worked at The Cincinnati Insurance Companies for 24 years and has been a part-time Emergency 911 Telecommunications Officer at Loveland Symmes Fire Department for 15 years.
Work at The Cincinnati Insurance Companies
Michael Fredrick Kelley has been employed at The Cincinnati Insurance Companies since 2000, where he serves as a Service Request Analyst III. With 24 years of experience in this role, he focuses on managing service requests and improving operational efficiency. His responsibilities include utilizing his strong communication and organizational skills to address customer needs effectively.
Current Role at Loveland Symmes Fire Department
In addition to his role at The Cincinnati Insurance Companies, Kelley has worked as a Part-time Emergency 911 Telecommunications Officer at Loveland Symmes Fire Department since 2009. Over the past 15 years, he has gained valuable experience in emergency telecommunications, demonstrating expertise in computer-aided dispatching and emergency response coordination.
Education and Expertise
Michael Kelley studied at Colerain High School from 1984 to 1986. His educational background, combined with his extensive experience in technology planning, has equipped him with the skills necessary for identifying and delivering technology solutions that enhance business processes. He is detail-oriented and possesses strong analytical and problem-solving skills.
Certifications and Professional Skills
Kelley holds several professional certifications, including APCO Certified Telecommunications Officer, RCIC/LEADS Computer Terminal Operator, and NCIC/LINK Computer Terminal Operator. These certifications reflect his commitment to maintaining high standards in emergency telecommunications and operational technology planning.
Background and Professional Relationships
Kelley has a proven track record of building and maintaining relationships with customers, vendors, and suppliers. His strong organizational and time management skills are essential for managing service requests and ensuring effective communication within his roles in both emergency telecommunications and technology planning.