Michelle Rogers
About Michelle Rogers
Michelle Rogers is a Customer Support Analyst II at The Cincinnati Insurance Companies, where she has worked since 2016. With over 14 years of experience in Help Desk Support, she specializes in troubleshooting and maintaining computer systems.
Current Role at The Cincinnati Insurance Companies
Michelle Rogers serves as a Customer Support Analyst II at The Cincinnati Insurance Companies, a position she has held since 2016. Located in Fairfield, Ohio, she has accumulated over eight years of experience in this role. Her responsibilities include providing customer support and troubleshooting various issues, demonstrating her ability to manage multiple priorities effectively in a fast-paced environment.
Previous Experience in Help Desk Support
Prior to her current role, Michelle Rogers worked in various positions that contributed to her extensive experience in Help Desk Support. She was employed at Sheakley as a Computer Help Desk professional for 17 years, from 1998 to 2015. Additionally, she briefly worked as an Analyst at Pomeroy in 2016. Her cumulative experience exceeds 14 years, during which she provided comprehensive computer support, including troubleshooting, installations, and maintenance.
Educational Background in Computer Science
Michelle Rogers studied Computer Science at Macomb Community College, where she earned an Associate’s Degree from 1984 to 1988. This four-year program equipped her with foundational knowledge and skills in computer science, contributing to her career in technical support and analysis.
Skills and Expertise in Customer Support
Michelle Rogers possesses extensive knowledge of various software packages and operating systems, which enhances her effectiveness as a Customer Support Analyst. She is recognized for her strong ability to manage multiple priorities in fast-paced environments. Her experience in Help Desk Support has developed her troubleshooting skills and technical expertise, making her a valuable asset to her team.
Professional Traits and Team Dynamics
Known for her loyalty and strong teamwork, Michelle Rogers is regarded as a dependable team player. Her collaborative approach and commitment to supporting her colleagues contribute positively to the work environment at The Cincinnati Insurance Companies.