Michelle Shaffer
About Michelle Shaffer
Michelle Shaffer is a Commercial Lines Small Business Underwriting Specialist at The Cincinnati Insurance Companies, where she has worked since 2020. She specializes in creating training materials and analyzing market trends, with a background in telecommunications and mass communications.
Work at The Cincinnati Insurance Companies
Michelle Shaffer has been employed at The Cincinnati Insurance Companies since 2020, serving as a Commercial Lines Small Business Underwriting Specialist. In this role, she creates training materials for staff and agent partners, focusing on product knowledge, underwriting practices, and operational processes. Her responsibilities also include performing analysis on competitor environments, claim trends, and the local market mix of business. Shaffer specializes in targeted markets such as manufacturing, craft beverage, and utilities services.
Previous Experience in Underwriting
Prior to her current role, Michelle Shaffer worked at The Cincinnati Insurance Companies as an Underwriter IV from 2003 to 2020. During her 17 years in this position, she gained extensive experience in underwriting practices and contributed to various initiatives within the company. Her tenure in this role helped her develop a strong foundation in commercial lines underwriting.
Education and Expertise
Michelle Shaffer holds a Bachelor of Arts in Communications and a Master of Arts in Mass Communications, both from Bowling Green State University. She studied Telecommunications - Media Research for her undergraduate degree from 1993 to 1997 and continued her education in Mass Communications from 1997 to 1999. Her academic background supports her expertise in media research and communication strategies within the insurance industry.
Background in Research and Analysis
Before joining The Cincinnati Insurance Companies, Michelle Shaffer worked as a Senior Research Analyst at CoStar Group from 1999 to 2003. In this role, she developed skills in market analysis and research methodologies. Her experience in research has been beneficial in her current position, where she analyzes competitor environments and market trends.
Contributions to Automated Underwriting
Michelle Shaffer participated in the development of an automated underwriting platform for small business products. This initiative reflects her commitment to improving underwriting efficiency and enhancing the overall process for small business clients.