Monica Lester
About Monica Lester
Monica Lester is a Service Management Analyst II at The Cincinnati Insurance Companies, where she has worked since 1994. She specializes in system testing and software documentation, with a focus on managing change requests and analyzing code changes in relation to business workflows.
Work at The Cincinnati Insurance Companies
Monica Lester has been employed at The Cincinnati Insurance Companies since 1994, serving as a Service Management Analyst II. Over her 30-year tenure, she has developed a comprehensive understanding of the insurance industry. Based in Fairfield, Ohio, she plays a crucial role in coordinating testing and managing testing schedules, ensuring that service management processes run smoothly.
Education and Expertise
Monica Lester studied at Miami University, where she pursued a degree in Business, achieving an Associate of Applied Science from 2014 to 2016. Prior to that, she completed her General Studies at Woodward High School, earning her diploma from 1983 to 1987. Her educational background supports her expertise in system testing and software documentation within the insurance sector.
Background
Monica Lester has a long-standing career in the insurance industry, with a focus on service management. Her role involves handling change requests and analyzing the impact of code changes on business unit workflows. This experience has equipped her with strong analytical skills and a deep understanding of operational processes.
Skills in System Testing and Documentation
Monica possesses strong skills in system testing and software documentation. Her expertise is essential in ensuring that software applications meet the necessary requirements and function as intended. She coordinates testing efforts and schedules, contributing to the overall efficiency of service management at The Cincinnati Insurance Companies.