Tyler Shelton
About Tyler Shelton
Tyler Shelton is a Desktop Support Technician 1 at The Cincinnati Insurance Companies, where he has worked since 2017. He has a background in IT support and aspires to become a network administrator after completing his Bachelor's degree in Information Technology from the University of Cincinnati.
Work at The Cincinnati Insurance Companies
Tyler Shelton has been employed at The Cincinnati Insurance Companies since 2017, serving as a Desktop Support Technician 1 for seven years in Fairfield, OH. In this role, he has gained experience in trouble call reporting using Remedy, which is essential for managing and resolving technical issues efficiently. Prior to his current position, he worked as a Desktop Support Intern at the same company from 2016 to 2017, where he developed foundational skills in IT support.
Education and Expertise
Tyler Shelton studied at Sinclair Community College, achieving a 3.4 GPA while earning a degree in Computer Information Systems: User Support from 2012 to 2014. He furthered his education at the University of Cincinnati, where he completed a Bachelor of Science in Information Technology from 2014 to 2017. His academic background has equipped him with the necessary skills for his current role in desktop support and his aspirations to become a network administrator.
Background in IT Support
Tyler Shelton has a diverse background in IT support, having held various positions prior to his current role. He worked as an IT Intern at The Armor Group in 2016 and as an IT Analyst Student Worker at the University of Cincinnati in 2015. These experiences contributed to his technical skills and understanding of user support, which he applies in his current position at The Cincinnati Insurance Companies.
Previous Work Experience
Before entering the IT field, Tyler Shelton gained experience in different roles. He worked as a Picking Member at Kohl's Distribution Center from 2014 to 2015 and as a Crew Trainer at McDonald's Corporation from 2011 to 2014. These positions helped him develop teamwork and communication skills, which are valuable in his current technical support role.
Personal Interests in Technology
Tyler Shelton enjoys tinkering with new computers and assisting individuals with computer-related issues at home. This personal interest in technology complements his professional skills and reflects his commitment to helping others navigate technical challenges.