Alan Fullagar
About Alan Fullagar
Alan Fullagar is a Quality Analyst at The Economist, where he has worked since 2021. He previously served as a Remote Team Leader at Firstsource for six years and has a background in IT from Merrill Technology College.
Work at The Economist
Alan Fullagar has been employed at The Economist as a Quality Analyst since 2021. In this role, he is responsible for ensuring the quality of processes and outputs within the organization. His work involves analyzing operational metrics and implementing improvement plans to enhance team performance. He operates from Derby, England, contributing to the organization's commitment to high standards and customer satisfaction.
Previous Experience at Firstsource
Prior to his current position, Alan Fullagar worked at Firstsource as a Remote Team Leader from 2015 to 2021. During his six years in this role, based in Derbyshire, England, he demonstrated his ability to lead teams effectively. He focused on guiding and coaching team members to exceed sales and customer satisfaction metrics, showcasing his skills in team development and operational excellence.
Experience at Audi UK
Alan Fullagar also worked at Audi UK as a Valeter for eight months in 2014 to 2015. In this position, he was responsible for maintaining the cleanliness and presentation of vehicles. This role contributed to his understanding of customer service and operational standards within the automotive industry.
Education and Expertise
Alan Fullagar studied at Merrill Technology College from 1990 to 1996, where he focused on Information Technology and achieved his GCSE. His educational background provides a foundation for his proficiency in utilizing Microsoft Office tools for operational and analytical tasks, as well as his ability to implement change and drive behavioral improvements within teams.
Skills and Competencies
Alan Fullagar possesses a strong background in working within multi-channel and digital environments. He has demonstrated skills in delivering improvement plans and driving behavioral change within teams. His experience in coaching and guiding teams has equipped him with the ability to enhance both sales performance and customer satisfaction.