Daniel Castles
About Daniel Castles
Daniel Castles is a Platform Support Engineer at The Economist, where he has worked since 2020. He has a diverse background in IT support and analysis, with previous roles at Smartodds, Oasis Community Learning, and iceConnect, among others.
Current Role at The Economist
Daniel Castles has been serving as a Platform Support Engineer at The Economist since 2020. In this role, he is responsible for ensuring the stability and performance of the platform, providing technical support, and resolving issues related to system functionality. His work contributes to the overall efficiency of the organization's digital services.
Previous Experience in IT and Support Roles
Prior to his current position, Daniel Castles held various roles in the IT and support sector. He worked as a Technical Support Consultant at iceConnect from 2016 to 2019, where he provided technical assistance and solutions to clients. Before that, he served as an IT Technician at Oasis Community Learning from 2014 to 2016, managing IT infrastructure and support services.
Education and Qualifications
Daniel Castles earned a Bachelor of Arts (BA) in Sociology from the University of York, where he studied from 2004 to 2007. He also holds a certification as an AWS Solutions Architect Associate, demonstrating his expertise in cloud computing and architecture. His educational background supports his technical skills in various IT environments.
Early Career and Internships
Daniel began his career with an internship at Transaid as a Marketing Intern in 2010, where he gained valuable experience in marketing strategies. He also worked at the Jamie Oliver Foundation as the Fifteen Apprentice Programme Administrator from 2011 to 2013, managing program logistics and support. His early roles provided a foundation for his later work in data analysis and technical support.
Technical Skills and Expertise
Daniel Castles possesses a range of technical skills relevant to his roles. He is experienced in network cable installation, testing, and troubleshooting. He has expertise in supporting both Microsoft and Apple infrastructures, including on-premise and cloud-based systems. Additionally, he has skills in the installation and management of VoIP systems, enhancing communication capabilities within organizations.