Nagena Iqbal
About Nagena Iqbal
Nagena Iqbal is a Customer Service Representative with over six years of experience in the field. Currently studying at the University of Derby Business School, she has previously worked at Sky Store and is now employed at The Economist.
Work at The Economist
Nagena Iqbal has been employed as a Customer Service Representative at The Economist since 2020. In this role, she engages with customers to address inquiries and provide support. Her position at The Economist is part-time, allowing her to balance work with her academic pursuits. The Economist is a leading global publication known for its analysis of current affairs, economics, and business.
Previous Experience at Sky Store
Prior to her current role, Nagena Iqbal worked at Sky Store as a Customer Experience Specialist from 2016 to 2020. During her four years in this position, she developed skills in customer interaction and service delivery. Her experience at Sky Store contributed to her overall expertise in customer service, which spans over six years.
Education and Expertise
Nagena Iqbal is currently pursuing studies at the University of Derby Business School while working part-time. She holds a Bachelor's degree in BSc Consumer Psychology from the University of Derby, which she completed from 2018 to 2022. Additionally, she studied Intercultural Management at University Francisco de Vitoria for one year, from 2020 to 2021. Her educational background supports her strong interest in digital marketing, consumer psychology, and market research.
Background in Customer Service
With over six years of experience in customer service roles, Nagena Iqbal has developed a comprehensive understanding of customer needs and service strategies. Her background includes significant roles that have equipped her with the skills necessary to excel in customer-facing positions. This experience has been instrumental in shaping her approach to customer relations and service excellence.