Richa Chadha Sharma
About Richa Chadha Sharma
Richa Chadha Sharma is a Customer Service Operations Manager in India with extensive experience in customer service and operations management. She has worked for notable companies such as The Economist, Concentrix, and Accenture, and holds a Post Graduate Diploma in Business Management from Amity University.
Current Role at The Economist
Richa Chadha Sharma serves as the Customer Service Operations Manager India at The Economist, a position she has held since 2021. Based in Gurugram, Haryana, India, she is responsible for overseeing customer service operations within the region. Her role involves managing teams and ensuring high levels of customer satisfaction through effective operational strategies.
Previous Experience at Concentrix
Prior to her current role, Richa worked at Concentrix as a Deputy Manager for Microsoft Operations from 2019 to 2021 in Gurgaon, India. During her tenure, she focused on enhancing operational efficiencies and improving customer service outcomes. Her contributions were instrumental in driving customer satisfaction metrics.
Education and Qualifications
Richa Chadha Sharma holds a Post Graduate Diploma in Business Management from Amity University Noida, where she studied Management and Operations from 2013 to 2014. Additionally, she earned a Master of Commerce degree from the University of Lucknow during the same period. Her educational background provides a strong foundation for her career in customer service operations.
Career Progression and Roles
Richa has held various positions throughout her career, including Assistant Manager - CRM/Business Operation at Getit Infoservices Pvt. Ltd. from 2014 to 2016, and Team Lead for Google Operations at Accenture from 2017 to 2019. She also worked as a Subject Matter Expert at Binary Semantics Ltd. from 2012 to 2014. Her diverse experience has equipped her with a comprehensive understanding of customer service and operational management.
Skills and Expertise
Richa possesses a strong understanding of ERP and Sugar CRM systems, which enhances her ability to manage customer service operations effectively. She has implemented value stream management techniques, leading to significant improvements in operational efficiency. Richa is recognized for her ability to maintain composure in stressful situations, contributing to a positive work environment.