Shannon Hamer
About Shannon Hamer
Shannon Hamer is the Head of Customer Success at The Economist, a position she has held since 2023. She has extensive experience in customer success roles across various companies, including Zoopla, Yourkeys, and the Financial Times.
Current Role at The Economist
Shannon Hamer serves as the Head of Customer Success at The Economist, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. The Economist operates in a hybrid work environment, allowing for flexibility in work arrangements.
Previous Experience at Zoopla
Prior to her current role, Shannon worked at Zoopla as the Head of Post Sales (SaaS) from 2021 to 2023. During her two-year tenure in London, she focused on enhancing customer engagement and optimizing post-sales processes within the software-as-a-service sector.
Leadership at Yourkeys
Shannon held the position of Chief Operating Officer at Yourkeys for a period of six months in 2020. Her role involved overseeing operational strategies and contributing to the company's growth during her time in the United Kingdom.
Experience at Landmark Information
From 2018 to 2020, Shannon worked at Landmark Information as the Group Head of Customer Success. In this role, she managed customer success strategies and initiatives, contributing to the overall customer experience in Reading, United Kingdom.
Career Progression in Customer Success
Shannon has a diverse background in customer success roles across various organizations. She served as the Global Head of B2B Customer Success at the Financial Times from 2016 to 2018 and held multiple positions at XpertHR, including Client Services Manager and Global Head of Customer Success. Her career reflects a strong focus on customer engagement and operational excellence.