John Cooper
About John Cooper
John Cooper is an Information Technology Business Analyst with a strong background in IT infrastructure and device management. He has worked in various roles within the technology sector, including positions at Value Pawn and Jewelry and The Facilities Group.
Work at The Facilities Group
John Cooper currently serves as an Information Technology Business Analyst at The Facilities Group, a position he has held since 2022. His role involves analyzing business needs and implementing IT solutions to enhance operational efficiency. Prior to this, he worked as a Junior IT Business Analyst within the same organization from 2021 to 2022. His experience at The Facilities Group has contributed to his expertise in managing IT infrastructure and optimizing business processes.
Previous Experience in Information Technology
Before joining The Facilities Group, John Cooper worked as an Information Technology Analyst at ZooTampa at Lowry Park from 2020 to 2021. In this role, he focused on troubleshooting network issues, ensuring minimal downtime for the organization. His earlier positions at Value Pawn and Jewelry included roles as Assistant Manager, Inventory Manager, and Computer Repair Specialist, where he developed a strong foundation in IT operations and customer service.
Education and Expertise
John Cooper graduated from Lake Wales High School with a High School Diploma in 2003. His educational background laid the groundwork for his career in information technology. He has developed expertise in migrating email and mobile devices, managing Mobile Device Management (MDM) systems, and utilizing Microsoft Exchange and SharePoint. His proficiency in both Windows 10 and MAC OS further demonstrates his versatility in IT.
Technical Skills and Specializations
John Cooper possesses a range of technical skills essential for modern IT environments. He is experienced in troubleshooting network issues, which is critical for maintaining optimal performance in business operations. His knowledge of Mobile Device Management (MDM) systems enhances organizational security and efficiency. Additionally, his expertise in Microsoft Exchange and SharePoint supports effective business communication and collaboration.