Andrew Fisher
About Andrew Fisher
Andrew Fisher is a Tech Support Specialist II at The George Washington University, where he has worked since 2018. He holds a Bachelor of Science in Electronic Media from Towson University and has previous experience in various roles in the hospitality industry.
Work at The George Washington University
Andrew Fisher has been employed at The George Washington University as a Tech Support Specialist II since 2018. In this role, he utilizes an ITIL-based Ticketing Management System for effective work management and tracking. He is responsible for creating and updating internal and public knowledge technology articles, which aim to enhance the self-service experience for users at the university.
Previous Employment Experience
Before his current position, Andrew Fisher worked at several establishments. He was a Server, Bar Back, and Security at The Greene Turtle from 2007 to 2011. He then served as a Bartender at Glory Days Grill from 2009 to 2015. His diverse roles in the hospitality industry contributed to his customer service skills.
Education and Expertise
Andrew Fisher studied at Towson University, where he earned a Bachelor of Science (B.S.) in Electronic Media from 2009 to 2011. Prior to that, he attended Frederick Community College, obtaining an Associate of Arts (A.A.) in General Studies from 2005 to 2007. His educational background supports his technical expertise in IT support.
Technical Skills and Problem-Solving
In his role as a Tech Support Specialist II, Andrew Fisher identifies trends in client interactions to quickly recognize and address problems. His ability to analyze client data enhances his effectiveness in providing technical support and improving user experiences.