Evan Mulloy, MBA
About Evan Mulloy, MBA
Evan Mulloy, MBA, serves as the IT Support Center Supervisor at The George Washington University, where he leads a team of six technicians. He has a diverse background in IT support and management, with previous roles at Hewlett Packard Enterprise and American Wood Council.
Current Role at The George Washington University
Evan Mulloy serves as the IT Support Center Supervisor at The George Washington University, a position he has held since 2020. In this role, he oversees a team of six technicians who provide both remote and onsite technical support across three campus locations. He prioritizes technology projects and manages technical support requests that come in through various channels, including phone, chat, walk-up, and dispatch. His responsibilities include ensuring efficient service delivery and optimizing support processes.
Previous Experience in IT Support
Evan Mulloy has extensive experience in IT support roles prior to his current position. He worked at Hewlett Packard Enterprise in various capacities, including as a Technician/Sub-Contractor for ALTA IT Services, LLC from 2013 to 2014, and later as a Junior System Administrator from 2016 to 2017. He also served as a Network Applications Support Representative from 2014 to 2016. His experience in these roles contributed to his technical expertise and ability to manage support teams effectively.
Educational Background
Evan Mulloy completed his high school education at Lake Braddock Secondary, earning a High School Diploma from 2005 to 2009. He then pursued higher education at George Mason University, where he obtained a Bachelor of Science degree from 2009 to 2013. Later, he furthered his education at The George Washington University, achieving a Master of Business Administration (MBA) from 2018 to 2021. His educational background has provided him with a solid foundation in both technical and management skills.
Contributions to IT Service Management
In his role at The George Washington University, Evan Mulloy has spearheaded the development of the GW IT Experience Management initiative. This project focuses on analyzing customer feedback data to identify areas for improvement in the delivery of IT services. His efforts aim to enhance the overall user experience and optimize service management processes through the use of ITSM tools and asset management software.
Early Career in Web Development
Evan Mulloy began his career in web development, working as a Web Development Intern at the American Wood Council from 2010 to 2011. He later continued at the same organization as a Web Developer from 2011 to 2012. These early experiences in web development provided him with valuable skills that complement his IT support and management roles.