Leighton Walker
About Leighton Walker
Leighton Walker is a Senior Desktop Support professional with extensive knowledge in VPN architecture, network protocols, and remote support tools. He holds a Bachelor's degree in Finance and International Business from the University of Technology, Jamaica, and has experience working in IT support at Mount Sinai Health System and The George Washington University.
Work at The George Washington University
Leighton Walker has been serving as a Senior Desktop Support professional at The George Washington University since 2021. In this role, he is responsible for providing technical support and ensuring the smooth operation of desktop systems within the university's IT infrastructure. His expertise in various operating systems and remote support tools contributes to effective problem resolution and user satisfaction.
Previous Experience at Mount Sinai Health System
Prior to his current position, Leighton Walker worked as a Desktop Support Specialist at Mount Sinai Health System from 2018 to 2021. During his three years in this role, he provided technical assistance to healthcare professionals, ensuring that desktop systems were operational and met the needs of the organization. His experience in a healthcare environment enhanced his ability to support critical IT operations.
Education and Expertise
Leighton Walker earned a Bachelor's degree in Finance and International Business from the University of Technology, Jamaica, completing his studies from 2005 to 2009. His academic background, combined with his extensive IT experience, equips him with a strong foundation in both technical and business aspects of information technology.
Technical Skills and Proficiencies
Leighton Walker possesses a comprehensive understanding of VPN architecture and wireless network configurations, essential for secure remote access. He is skilled in supporting various operating systems, including Microsoft Windows and Mac OSX. His expertise extends to network protocols, hardware, and tools such as Microsoft Active Directory, SCCM, and Azure, which are crucial for managing enterprise IT environments.
Remote Support and Customer Service Tools
Leighton Walker is experienced in using a variety of remote support tools, including Dameware, Teamviewer, and Beyond Trust. He is proficient in handling ticketing systems like Service Now and Trackit, which are essential for IT support operations. Additionally, he is familiar with CRM software such as Zendesk and communication tools like Slack, enhancing his ability to provide effective customer service and facilitate team collaboration.