M Thomas
About M Thomas
M Thomas serves as the Supervisor of the Customer Service Center at the Office of Undergraduate Admissions at George Washington University, a position held since 2019. Thomas earned a Master of Business Administration from the same university between 2011 and 2013.
Work at The George Washington University
M Thomas has served as the Supervisor of the Customer Service Center within the Office of Undergraduate Admissions at The George Washington University since 2019. In this role, M Thomas oversees customer service operations, ensuring effective communication and support for prospective students and their families. The position involves managing staff, addressing inquiries, and enhancing the overall admissions experience.
Education and Expertise
M Thomas earned a Master of Business Administration from The George Washington University, completing the program from 2011 to 2013. This educational background provides M Thomas with a strong foundation in business principles, management strategies, and organizational behavior, which are essential for effective leadership in the customer service sector.
Background
M Thomas has been associated with The George Washington University for an extended period, both as a student and as a professional. The transition from student to supervisor reflects a commitment to the institution and an understanding of its operations, particularly in the context of undergraduate admissions.
Professional Experience
Since joining the Office of Undergraduate Admissions in 2019, M Thomas has accumulated five years of experience in customer service management. This experience includes developing strategies to improve service delivery and fostering a supportive environment for both staff and prospective students.