Mahlail Shahid
About Mahlail Shahid
Mahlail Shahid is a Senior Customer Service Associate at The George Washington University, with a strong background in communication and customer service. They have previously held positions at Target and TD Bank, and hold a Bachelor of Arts in Mass Communication from the University of Maryland College Park.
Current Role at The George Washington University
Mahlail Shahid currently serves as a Senior Customer Service Associate at The George Washington University. This role has been held since 2019, contributing to the Washington D.C. Metro Area's customer service landscape. In this position, Shahid utilizes strong communication and administrative skills to enhance customer interactions and support university operations.
Previous Experience at Target
Before joining The George Washington University, Mahlail Shahid worked at Target as a Crew Trainer from 2015 to 2017 in Germantown, MD. During this two-year tenure, Shahid developed skills in training and customer service, which laid a foundation for future roles in customer-focused environments.
Experience at TD Bank
Mahlail Shahid held multiple positions at TD Bank, including Assistant Head Teller from 2018 to 2019 and Bank Teller from 2017 to 2018. These roles, located in Bethesda, MD, provided Shahid with valuable banking experience and enhanced customer service capabilities over a span of nearly two years.
Education and Expertise in Mass Communication
Mahlail Shahid pursued studies in Mass Communication/Media Studies, earning an Associate of Arts (AA) from Montgomery College from 2010 to 2013 and a Bachelor of Arts (B.A.) from the University of Maryland College Park from 2013 to 2015. This educational background supports Shahid's effective communication skills, which are essential in customer service roles.
Technical Skills in Adobe Creative Suite
Mahlail Shahid possesses expertise in using Adobe Creative Suite. This technical skill complements their customer service abilities, allowing for effective communication and presentation of information in various formats.