Piotr Zielinski
About Piotr Zielinski
Piotr Zielinski serves as the Supervisor and Head of Technology Support Centers at The George Washington University, where he leads a team of 20 IT professionals to support over 3000 users. With a strong background in information technology and analytics, he has held various roles at the university since 2008, contributing to service delivery and customer experience.
Work at The George Washington University
Piotr Zielinski currently serves as Supervisor/Head of Technology Support Centers, Service Delivery and Customer Experience at The George Washington University. He has held this position since 2020, overseeing a team of 20 IT professionals to deliver customer service to over 3,000 users. His role involves leveraging analytics to enhance performance and retention within the Service Delivery team. Additionally, he has contributed to the university as a Professorial Lecturer since 2016 and has held various IT positions within the School of Business, including Director of Information Technology and Assistant Director of Information Technology.
Education and Expertise
Piotr Zielinski has an extensive educational background. He earned a Master's Degree in Information Systems Technology from The George Washington University, completing his studies from 2012 to 2016. He also holds a Master's Degree in Finance from the same institution, achieved between 2007 and 2009. His technical expertise is further supported by a Master of Engineering in Computer Systems Networking and Telecommunications from Gdańsk University of Technology, obtained from 1999 to 2001. Additionally, he completed a Graduate Certificate in Computer Security and Information Assurance at The George Washington University from 2013 to 2015.
Background in Information Technology
Before his current role, Piotr Zielinski held several positions within The George Washington University’s School of Business. He worked as a Teaching Assistant from 2008 to 2009 and later as Computer Lab Manager/Technology Advisor from 2009 to 2011. He advanced to the role of Assistant Director of Information Technology from 2011 to 2013 and then served as Director of Information Technology from 2013 to 2022. His experience includes overseeing internal projects and security assessments, as well as implementing the university's Cloud First strategy.
Leadership and Management Skills
In his supervisory role, Piotr Zielinski directly manages a team of IT professionals, focusing on delivering exceptional customer service. He is responsible for recommending and launching policies, processes, and measures related to IT services and information security. Zielinski has also led unit integrations and cultural change initiatives following significant internal restructuring at The George Washington University. His use of data analytics helps establish and meet key performance indicators (KPIs) and other performance validation measures.