Wesley Baker
About Wesley Baker
Wesley Baker is a Tech Support Associate at The George Washington University, where he has worked since 2021. He has a background in customer service and IT support, along with a Bachelor of Applied Science in Network and System Administration from Yakima Valley College.
Work at The George Washington University
Wesley Baker has been employed as a Tech Support Associate at The George Washington University since 2021. In this role, he leverages his technical skills and customer service background to assist users with IT-related issues. His responsibilities include troubleshooting technical problems, providing support for software applications, and ensuring a smooth user experience within the university's IT infrastructure.
Education and Expertise
Wesley Baker studied Network and System Administration at Yakima Valley College, where he earned a Bachelor of Applied Science (BASc) from 2014 to 2019. His education provided him with a solid foundation in IT principles and practices. He possesses expertise in the Microsoft Office suite, which is essential for documentation and task management in his current role.
Background in Customer Service
Wesley Baker has a strong background in customer service, which enhances his effectiveness in technical support. Prior to his current position, he worked as a Barista at Dutch Bros Coffee from 2019 to 2021, where he developed skills in customer interaction and service delivery. This experience complements his technical abilities, allowing him to communicate effectively with users.
Previous Work Experience
Before joining The George Washington University, Wesley Baker held various positions that contributed to his professional development. He worked as an IT Consultant at Pacific Northwest University of Health Sciences from 2020 to 2021, where he provided technical support and solutions. Additionally, he completed a two-month internship at GLI (Graphic Label) in 2019, gaining practical experience in the IT field.
Organizational Skills in Tech Support
Wesley Baker possesses advanced organizational skills that enhance his ability to manage multiple tasks efficiently in his tech support role. These skills enable him to prioritize tasks, maintain accurate documentation, and ensure timely responses to user inquiries, contributing to the overall effectiveness of the IT support team.