Austin Sgro
About Austin Sgro
Austin Sgro is an Account Manager with a background in customer retention strategies and cross-functional collaboration. He has held various roles in marketing and account management, including positions at NAPCO Media and The Giving Block.
Current Role at The Giving Block
Austin Sgro currently serves as an Account Manager at The Giving Block, a position he has held since 2024. In this role, he focuses on driving retention strategies to enhance business growth. He collaborates with cross-functional teams to ensure a cohesive and exceptional experience throughout the customer lifecycle.
Previous Experience at The Giving Block
Before his current position, Austin worked as an Account Retention Manager at The Giving Block from 2022 to 2024. In this capacity, he specialized in identifying client pain points and implementing tailored solutions to boost customer satisfaction and loyalty.
Professional Background
Austin has a diverse professional background. He served as Chapter Director at YPO from 2018 to 2020, and prior to that, he worked at PCS as Client CIO from 2020 to 2022. His earlier roles include Resource Library Manager and Event Recruiter at NAPCO Media, and a Marketing and Public Relations Intern at Independence Seaport Museum.
Education and Expertise
Austin earned a Bachelor of Arts in Communication Studies from Temple University, where he studied from 2012 to 2016. His education has provided him with a strong foundation in communication, which he applies in his professional roles to advocate for collaboration and teamwork.
Customer Service Experience
Austin began his career in customer service at Wawa, Inc., where he worked as a Customer Service Associate from 2009 to 2012. He also held a work-study position as a Front Desk Associate at Temple University from 2013 to 2016, gaining valuable experience in customer interaction and support.