Andrew Heckman
About Andrew Heckman
Andrew Heckman is a Field Service Technician with over 11 years of experience at The Hillman Group. He previously served in the US Navy as an Electronic Warfare Analyst, Cyber Analyst, and Intelligence Analyst, and holds a Bachelor of Arts degree in Film and Video from Columbia College, California.
Work at The Hillman Group
Andrew Heckman has been employed at The Hillman Group as a Field Service Technician since 2013. In this role, he operates in the Greater Chicago/Milwaukee Area, where he is responsible for providing on-site customer support. His duties include maintaining service programs and ensuring customer relationships meet established expectations. He also maintains current knowledge of company products and field operations, as well as customer account specifications. Additionally, he is tasked with collecting, securing, and depositing funds in accordance with prescribed procedures.
Military Experience in the US Navy
Andrew Heckman served in the US Navy from 2009 to 2013, holding various roles that contributed to his technical expertise. He worked as an Intelligence Analyst from 2009 to 2011 in Misawa, Japan. Following this, he served as an Electronic Warfare Analyst in Norfolk, VA, from 2010 to 2013. He also held the position of Cyber Analyst at NIOC Norfolk for one year, from 2012 to 2013. His military experience provided him with a strong foundation in analytical and technical skills.
Education and Expertise
Andrew Heckman studied at Columbia College in California, where he earned a Bachelor of Art degree in Film and Video. Additionally, he completed training as an Intermediate Signals Analyst. His educational background, combined with his extensive experience in the field, particularly in maintaining and repairing over 160 Quick-Tag and Fast-key engraving machines, underscores his technical proficiency and adaptability in various roles.