Anna Grace Schumann
About Anna Grace Schumann
Anna Grace Schumann serves as the Training and Operations Coordinator for Robotics and Digital Solutions at The Hillman Group, where she coordinates operations projects and develops training materials. Her diverse background includes roles in customer service, coaching, and training across various companies, including T-Mobile and Alliance Data.
Current Role at The Hillman Group
Anna Grace Schumann serves as the Training and Operations Coordinator for Robotics and Digital Solutions at The Hillman Group. In this role, she coordinates operations projects with a remote field team to ensure timely completion. She collaborates with content experts to create training documentation for a new training website and develops multimedia training materials for online platforms. Her work ensures that training resources are accessible in various formats, including video and web-based training.
Previous Experience in Operations and Training
Prior to her current position, Anna held various roles that contributed to her expertise in operations and training. She worked as a Coaching Supervisor at Alliance Data card services from 2015 to 2019, where she focused on coaching and development. Additionally, she served as an EdAssist Consultant at Bright Horizons from 2012 to 2014, and as an Enrollment Advisor at Westwood College in 2008. Her experience at T-Mobile included roles as a Role Model Representative and a High Balance Risk Mitigation Specialist.
Educational Background
Anna Grace Schumann studied at multiple institutions to enhance her knowledge and skills. She earned a Bachelor's Degree in Instructional Design and Technology from Walden University, completing her studies from 2013 to 2017. She also attended Ashford University and Metropolitan State College of Denver, furthering her education in relevant fields. This educational background supports her current role in training and operations.
Skills and Expertise in Training Development
Anna maintains a strong understanding of current training trends, developments, and best practices. Her role involves assisting Field Regional Managers with the hiring process, including posting positions and conducting pre-interviews. She is adept at developing training materials that meet the needs of diverse learners and ensures that training initiatives align with organizational goals.