Carlos Eduardo Freire Henriques
About Carlos Eduardo Freire Henriques
Carlos Eduardo Freire Henriques is a Service Representative and Detailer with over 10 years of experience in financial and administrative roles. He has worked in various positions, including a supervisor at Banco Itaú and a sales associate at The Home Depot, and has studied Hospitality Administration and Gastronomy.
Work at The Hillman Group
Carlos Eduardo Freire Henriques has been employed at The Hillman Group as a Service Representative and Detailer since 2021. In this role, he is responsible for providing customer service and support, ensuring that client needs are met efficiently. His position involves direct interaction with customers and contributes to the overall operational success of the company.
Previous Experience at Banco Itaú
Carlos worked at Banco Itaú from 2008 to 2018 as an Operational Customer Service Supervisor. During his ten years in the Rio de Janeiro area, he was responsible for coordinating operations within a unit and leading a team. He served as the main point of contact in the absence of managers, demonstrating leadership and operational skills.
Experience in Hospitality at Sheraton Hotels & Resorts
Carlos gained experience in the hospitality sector while working at Sheraton Hotels & Resorts in Vancouver from 2019 to 2020. In his role in Stewarding, he contributed to the operational aspects of the hotel, ensuring that service standards were maintained and supporting the overall guest experience.
Education in Hospitality Administration
Carlos studied at Vancouver Community College (VCC) from 2019 to 2021, where he earned a diploma in Hospitality Administration/Management. This education provided him with foundational knowledge and skills relevant to the hospitality industry. Additionally, he studied Gastronomy and Cuisine at Universidade Estácio de Sá, where he also achieved a diploma.
Sales Associate Role at The Home Depot
Before joining The Hillman Group, Carlos worked as a Sales Associate at The Home Depot from 2020 to 2021 for eight months in Vancouver, British Columbia. In this position, he engaged with customers to assist them in product selection and provided support throughout the sales process.