Ryka Hirokane
About Ryka Hirokane
Ryka Hirokane is a Field Service Representative and Zone Manager at The Hillman Group, where he has worked since 2014. He has over 15 years of experience in the hardware retail industry and previously held positions at City Mill Company, Ltd., Lowe's Home Improvement, and Chaminade University.
Current Role at The Hillman Group
Ryka Hirokane serves as a Field Service Representative at The Hillman Group, a position held since 2014. In this role, Hirokane is responsible for managing customer relationships and ensuring service excellence across various locations. Recently promoted to Zone Manager, Hirokane oversees a territory that includes Northern California, Reno, NV, and Hawaii. This position involves managing a team of seven employees, focusing on operational efficiency and customer satisfaction within the hardware retail sector.
Previous Experience in Hardware Retail
Prior to joining The Hillman Group, Ryka Hirokane accumulated extensive experience in the hardware retail industry. Hirokane worked at City Mill Company, Ltd. as a Sales Associate for ten years from 2002 to 2012 in Honolulu, HI. Following this role, Hirokane was employed at Lowe's Home Improvement as an LTL Stocker from 2012 to 2014 in Port Orchard, WA. This background has contributed to a comprehensive understanding of retail operations and customer service.
Educational Background
Ryka Hirokane pursued higher education at multiple institutions. Hirokane studied at the University of Hawaii at Manoa from 2000 to 2003. Subsequently, Hirokane attended Kapiolani Community College from 2004 to 2007. Hirokane later enrolled at Chaminade University of Honolulu, where a Bachelor of Applied Science in Forensic Science and Technology was achieved from 2008 to 2011. This educational foundation supports Hirokane's professional endeavors in the field.
Leadership Experience
In addition to current responsibilities, Ryka Hirokane has held leadership roles in previous positions. At Chaminade University, Hirokane served as a PLTL Leader and Lab Assistant from 2009 to 2011. This role involved guiding students and facilitating learning in a laboratory environment. The leadership skills developed during this time are evident in the current management of a team at The Hillman Group.
Industry Experience
With over 15 years of experience in the hardware retail industry, Ryka Hirokane has developed a strong expertise in customer service, sales, and team management. This extensive background allows for effective leadership and operational oversight in the current role at The Hillman Group. Hirokane's experience spans various positions, contributing to a well-rounded understanding of the retail landscape.