Tammy Oliver
About Tammy Oliver
Tammy Oliver is a Customer Service & Sales Representative at The HILLMAN GROUP in Pickering, ON, with a decade of experience in the role. She has a background in Communications from George Brown College and expertise in resolving customer complaints and maintaining accurate account information.
Work at The Hillman Group
Tammy Oliver has been employed at The Hillman Group as a Customer Service & Sales Representative since 2014. In this role, she has developed expertise in customer complaint resolution by identifying the root cause of issues and implementing effective solutions. Her responsibilities include maintaining and updating customer account information, ensuring accurate documentation, and enhancing the overall customer service experience through proficient multi-tasking and information analysis.
Education and Expertise
Tammy Oliver studied at George Brown College, where she achieved a degree in Communications. Additionally, she attended Seneca College of Applied Arts and Technology, focusing on Animal Behavior and Ethology. She also completed a program at Centennial College in Word Processing & Excel. Her educational background supports her strong documentation skills and her ability to analyze information effectively in her customer service role.
Background
Prior to her current position, Tammy Oliver worked at American Express as a Junior Program Analyst from 2011 to 2012. This experience provided her with foundational skills in program analysis and customer service, which she has built upon in her subsequent roles. Her diverse educational and professional background contributes to her effectiveness in resolving customer issues and enhancing service delivery.
Skills in Customer Service
Tammy Oliver possesses strong skills in resolving customer complaints. She effectively determines the cause of problems and selects the best solutions to address them. Her proficiency in documentation allows her to maintain and update customer account information efficiently. Additionally, her ability to multi-task and analyze information enhances the customer service experience, making her a valuable asset in her role.