Toni Ventura
About Toni Ventura
Toni Ventura is an IT Operations Manager with extensive experience in information technology and operations management. Currently at The Hillman Group, Ventura has a proven track record of improving IT customer satisfaction and managing teams across North America.
Current Role at The Hillman Group
Toni Ventura serves as the IT Operations Manager at The Hillman Group since 2018. In this role, Ventura is responsible for overseeing IT operations, ensuring efficient service delivery, and managing a team of 10 professionals across North America. The team includes Production Support Analysts, IT Service Desk Analysts, and Desktop Administrators. Ventura's responsibilities also encompass the ongoing maintenance and administration of critical IT systems, including the iSeries platform and JD Edwards Enterprise One ERP platform.
Previous Experience in IT Management
Prior to joining The Hillman Group, Toni Ventura held various positions in IT management. Ventura worked at Mike Albert Fleet Solutions as Manager of Infrastructure & Support from 2008 to 2014. Ventura also served as a Technology Program Manager at Vantiv from 2015 to 2016. Additionally, Ventura worked as a Consultant at Insight Global in two separate instances, first in 2015 for three months and again in 2017 for five months. Ventura's extensive experience in IT management spans over two decades.
Leadership and Project Management Skills
Toni Ventura has demonstrated strong leadership and project management skills throughout their career. Ventura led the implementation of a new IT Service Management (ITSM) solution that achieved a 95% overall IT customer satisfaction rate and reduced the incident backlog by 69% within 90 days. Ventura also develops, maintains, and enforces Service Level Agreements, Disaster Recovery Plans, and SOX Reporting and Compliance, showcasing a commitment to operational excellence.
Educational Background
Toni Ventura's educational background includes studies at Reading Community High School and Great Oaks Career Campuses, where Ventura focused on Business. Ventura also attended Northern Kentucky University in 2010, studying Leadership. This educational foundation supports Ventura's extensive career in IT operations and management.
Vendor Management and Relationship Building
In previous roles, Toni Ventura improved vendor management relationships with managed services providers. This focus on enhancing vendor relationships has contributed to more effective collaboration and service delivery within IT operations. Ventura's ability to manage these relationships is a key aspect of their operational strategy.