Hitesh Kumar
About Hitesh Kumar
Hitesh Kumar is the Front Office Manager at The Gateway Resort Damdama Lake Gurgaon, with extensive experience in hospitality management across various prestigious hotels and resorts.
Work at The Indian Hotels Company Limited (IHCL)
Hitesh Kumar currently serves as the Front Office Manager at The Gateway Resort Damdama Lake Gurgaon, a property under The Indian Hotels Company Limited (IHCL). His role involves overseeing front office operations, managing guest engagement, and ensuring adherence to standard operating procedures. His experience in hospitality management contributes to the efficient functioning of the resort.
Previous Experience in Hospitality
Prior to his current position, Hitesh Kumar held various roles in the hospitality industry. He worked as a Duty Manager at Vivanta Rebak Island in Langkawi, Malaysia, from 2017 to 2019, where he managed front office operations across a large resort. He also served as a Duty Manager at Taj Yeshwantpur in Bengaluru from 2013 to 2017 and as a Butler Team Leader at Taj Falaknuma Palace in Hyderabad for one year in 2012-2013.
Education and Expertise
Hitesh Kumar earned a Bachelor of Science in Hospitality & Hotel Administration from Indira Gandhi National Open University, completing his studies from 2008 to 2011. He also attended Shishu Niketan Model Senior Secondary School and St. Xavier's High School in Mohali, where he completed his secondary education. His educational background provides a solid foundation for his expertise in guest relations and operational efficiency in hospitality management.
Skills in Hospitality Management
Hitesh Kumar possesses skills in Microsoft Office, which enhance his operational efficiency in hospitality management. His expertise includes managing guest engagement and relations, ensuring high standards in service delivery, and implementing standard operating procedures. These skills are essential for maintaining the quality of service at the resorts where he has worked.
Early Career and Training
Hitesh Kumar began his career in hospitality with industrial training at Hotel Mount View in Chandigarh in 2009. He also briefly worked as Player Liaison at Chandigarh Lawn Tennis Association in 2011. His early experiences laid the groundwork for his subsequent roles in various prestigious hotels across India and Malaysia.