Saurabh Mitra
About Saurabh Mitra
Saurabh Mitra is a Front Office Manager at The Indian Hotels Company Limited, known for his exceptional management skills and achievements in guest satisfaction and cost control.
Work at The Indian Hotels Company Limited (IHCL)
Saurabh Mitra currently serves as the Front Office Manager at The Indian Hotels Company Limited (IHCL). His tenure began in 2011 and has continued for over a decade. In this role, he is responsible for overseeing the front office operations, ensuring high standards of guest service, and managing the front office team. His leadership contributes to the overall guest experience and operational efficiency within the hotel.
Education and Expertise
Saurabh Mitra completed his education at Harvard Business School Online, where he earned the 'Core: Credential of Readiness' in 2015. This program enhanced his business acumen and management skills. He also studied Science at Woodbine Gardenia School from 1985 to 2002. His educational background supports his expertise in hotel management and operational leadership.
Background
Saurabh Mitra has a diverse background in the hospitality industry, beginning his career at Oberoi Hotels & Resorts as a Front Office Supervisor from 2007 to 2011. He then transitioned to The Indian Hotels Company Limited (IHCL) in 2011, where he has continued to develop his skills in front office management. His experience spans various roles within the hotel sector, contributing to his comprehensive understanding of guest services.
Achievements
During his career, Saurabh Mitra has received recognition for his performance and contributions to the hospitality industry. He achieved a guest satisfaction score of 80% in 'Exceeded Expectations' with a minimal 'Did not meet expectations' score of 0.43% during the financial year 2008-09. Additionally, he successfully managed the Front Office Team at Vivanta By Taj, achieving a 97% score in the Coyle Audit for the year 2013-14. He has also been awarded the 'Outstanding Performer' title three times while working at The Oberoi Group.