Jairo Jiménez Ozuna
About Jairo Jiménez Ozuna
Jairo Jiménez Ozuna is a Salesforce Marketing Cloud Developer currently working at The Ksquare Group in the Dominican Republic. He has a background in Information Technology and has held various roles in the tech industry, including Bot Manager at OutPLEX and Technical Support Specialist at AloricaDR.
Work at The Ksquare Group
Jairo Jiménez Ozuna has been employed at The Ksquare Group as a Salesforce Marketing Cloud Developer since 2021. In this role, he is responsible for designing and producing email deliveries within the Salesforce Marketing Cloud ecosystem. He utilizes various tools, including Marketing Cloud Email Studio, to enhance marketing efforts. His work involves creating data collection pages using Salesforce Marketing Cloud's Content Builder, ensuring the secure handling of personal information.
Previous Experience at OutPLEX
Prior to his current role, Jairo worked at OutPLEX as a Bot Manager from 2018 to 2019 for one year in the Dominican Republic. In this position, he managed bot-related operations, contributing to the company's automation efforts. His experience at OutPLEX provided him with valuable insights into customer interaction technologies.
Experience at AloricaDR
Jairo Jiménez Ozuna also worked at AloricaDR as a Technical Support Specialist from 2019 to 2020 for six months in the Dominican Republic. In this role, he provided technical assistance and support, helping customers resolve issues related to products and services. This experience enhanced his problem-solving skills and customer service capabilities.
Education and Expertise
Jairo studied Information Technology at Politécnico Cristo Obrero, where he earned a Bachelor of Technology from 2010 to 2012. He is currently pursuing a degree in Ingeniería en Sistemas at Universidad Dominicana O&M, which he began in 2016. His educational background has equipped him with a solid foundation in technology and systems development.
Technical Skills and Tools
In his role as a Salesforce Marketing Cloud Developer, Jairo utilizes a combination of technologies, including HTML, JavaScript, AmpScript, CSS, and SQL. These skills enable him to develop cloud pages and emails effectively within the Salesforce Marketing Cloud environment. His technical expertise supports his responsibilities in creating engaging marketing content.