Rubia L.
About Rubia L.
Rubia L. is a Customer Success Manager at The Leadership Circle, where she has worked since 2019. She has extensive experience in customer service and logistics, having held various roles in companies such as Infineum, Lenovo, and Ryanair across multiple countries.
Current Role at The Leadership Circle
Rubia L. serves as a Customer Success Manager at The Leadership Circle, a position she has held since 2019. In this role, she manages all aspects of TLC Europe projects, utilizing project management tools such as Asana and Trello. She oversees requests from TLC Europe Consultants, ensuring accuracy and timely responses. Her responsibilities include maintaining key client relationships and managing projects specifically related to the European market.
Previous Work Experience
Prior to her current role, Rubia L. held various positions in customer service and logistics. She worked at Infineum as a Customer Service Coordinator for five months in 2016. At Lenovo, she served as a Fulfillment Advocate and later as a Product Fulfillment Representative from 2006 to 2008. She also worked at Pullmantur Cruceros as a Booking Agent in the group department from 2013 to 2016 and at Ryanair as a Customer Service Administrator from 2017 to 2019.
Education and Qualifications
Rubia L. studied International Business at Pontifícia Universidade Católica de Campinas from 2001 to 2005, achieving a degree in International Business. Additionally, she attended AEXPORT, where she studied International Business/Trade/Commerce and obtained proficiency in international trade in 2006. Her foundational education includes six years at Colegio Objetivo São Domingos.
Skills in Invoice Operations and Processing
In her current role and previous positions, Rubia L. has developed expertise in handling invoice operations and processing, specifically using NetSuite. This skill set is essential for managing financial transactions and ensuring accuracy in client billing and invoicing.
Personal Projects and Blogging
In addition to her professional responsibilities, Rubia L. engages in a personal project as a blogger. She shares insights and experiences on her website, contributing to her professional development and providing valuable content to her audience.